↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please feel free to let me know if you have any other questions or if there's anything else I can do to assist you. I apologize again for any inconvenience or confusion this may have caused but hope this has helped point you in the right direction. I've included a link to this store and their contact form for you below - I recommend trying to contact them via their support email and, if you're unable to get a response from them, perhaps trying to contact your bank directly to see if they're able to help you reverse the charge for your purchase. I did some research on this and it turns out there is a separate store that we are not associated with selling Danny Duncan merchandise. Some other people have reached out to us with a similar issue to what you've stated. Based on the order number you provided in your message, it looks like you had placed the order you're inquiring about through a different store as it does not match the format of an order number that would be provided by our store (this would be "DD" followed by 6 numbers - ********, for example - rather than a set of 4 numbers). I've looked into this for you but was unable to find any orders in our system under your name, email address, or shipping address. I apologize for any inconvenience or frustration this may have caused! My name is *******, I'm the Customer Service Manager here at************** the company that handles orders and merchandise for ***** ******'s official online store, ****************** My bank refunded my money on card I did a dispute. Let me know if you have any questions or concerns. I apologize for any inconvenience or frustration you've experienced here! I have looked into this issue for you and see that the USPS tracking information that was provided for you by our representative shows that your order was fulfilled by our team and was delivered by the carrier to the address provided at checkout as of yesterday, December 19th.Īs your order has been fulfilled on our end and marked as successfully delivered by the mail carrier, we are not able to provide a refund at this time unless the shipment is returned to us or it was lost/stolen as verified in a claim filed with the carrier, as was requested in your chat with us via our website. My name is Anthony, I'm the Customer Service Manager at Killer Merch, the company that handles Danny Duncan's merch.
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